.bomb is an affectionate term for United Airlines’ website given by its frequent flyers. Why .bomb? Because for years–probably as far back as United has had a website, numerous technological issues have persited that cause the website to bomb out by giving lengthy error messages, randomly reverting to the home page, or simply freezing.
UA recently redesigned their Mileage Plus website and heralded it as vastly improved and much more user-friendly than the previous version. I actually prefer the old MP website better, but the enhanced website includes a few appreciated new features, like the ability to search for award travel on US Airways and Continental as well as United.
But problems persist. I can’t figure out why UA spent so much essentially giving the Mileage Plus website a cosmetic facelift, but failed to fix the little bugs that I have to deal with every day on United’s main website. In fact, there is a new bug now when I try to log on to my Mileage Plus account. On the united.com homepage, after inputting my login information and requsting to view "My Mileage Plus" I am taken to this page:
When I click on "My reservations" I get my reservation list…sometimes. Don’t bother storing your account information because if you navigate away from the page and want to return, you are greeted with this message, which requires you to log off and log back on:
The second problem has been around for at least a year. Why UA’s crack web support team cannot figure it out is beyond me. Or maybe not.
United.com is still functional, but it continues to be a pain in the rear to use. Is it too much to ask to fix the problems highlighted above?