United’s IT staff may not win m/any accolades, but one thing I do is appreciate is not having to enter my Mileage Plus number each time I call reservations on my mobile phone. Because that number is the primary number on my profile, I am greeted by, "Hello. Am I speaking to Matthew or someone calling on behalf of Matthew?" each time I phone in. It’s not too big of a deal, but it saves me a few seconds each phone call (and I make a lot of them to UA…).
Lately, I’ve been use Skype when calling United Reservations. I have a basic Skype account with no personal telephone number assigned. For a while, I would be prompted to enter my Mileage Plus information but lately, I’ve been greeted by, "Hello. Am I speaking to Andre or someone calling on behalf of Andre?"
Andre? Anyone have an idea how that happened?