Starting Tuesday, if you’re flying Continental out of Chicago O’Hare, you will check in with United at Terminal 1 rather than at CO’s traditional check-in and ticketing desks in Terminal 2.
But there’s one small problem:
Continental customers will not be able to use United’s EasyCheck-in kiosks or ticket counters for several months.
UA is in the process of moving over CO’s check-in kiosks, but you might want to arrive a little early next week or just check-in online to avoid what might turn out to be a big headache. This merging of ticket counters is one of the first visible post-merger changes and an important first step in the city in which United is based, but the CO folks will still be dealing with CO customers and UA will still be taking care of UA.
This largest reshuffling of gates and counters in O’Hare’s history opens the door for carriers like Virgin American to break into the Chicago market.