In all the talk about full airport security, TSA, full body scanners, and enhanced pat-downs, one element has been absent: the airlines’ role in all this. Today is national opt-out day and as of noon ET, doesn’t appear to...
"Have a happy holiday…"
I interacted with quite a few United Airlines’ employees today on my journey from Philadelphia to Orange County via Chicago and was struck by something: no staff member–not a single one–uttered the word "Thanksgiving." Instead, everyone said, "Have a happy...