Relax. This is not going to be a union-bashing thread. But I’m not happy about the news today that America’s 40,000 Travel Security Officers (TSO’s) have been granted the right to collectively bargain. Before I get into all the...
Delta Agents Going Back to Charm School
It takes only one bad experience, one delayed flight, or one rude gate agent to permanently mar the reputation of an airline in the eyes of a disgruntled traveler. I suppose that is true for just about anything–take my short time...