The plan was to fly from Boston to San Francisco this afternoon on United, but I opted to standby for a morning transcon so I could have dinner with family this evening. The flight was zeroed out and although I did not sweat clearing the standby list, I knew I wouldn’t receive an upgrade to first class.
While chatting with the purser on my redeye to Boston last night (I got exactly 0 minutes of sleep and am still on Japan/South Korean time and very jet-lagged) I mentioned that I would be turning right around and flying to San Francisco, probably in economy class. Few had elected to eat on the redeye so there were quite a few meals leftover. Taking the initiative, the purser assembled a "care package" or "picnic lunch" to help make the six hour flight behind the curtain a little more bearable.
I received a turkey and cheese sandwich (which the flight crew was more than happy to warm up for me this morning), sliced apples, pop chips, almonds, and a Cliff bar. That’s what I call service. I was truly impressed.
Now do you see why I love United?