I’ve been dealing with a number of family issues over the last week, so I apologize for the brevity of recent posts and the noticeable gaps between them. Just to warn my six readers, the next couple weeks don’t look much better. But, never lose hope. I have so many trip reports and hotel reviews to bring you (some from places I never even mentioned I was traveling to) that I trust will be worth the wait.
Today, a simple question for you: how did the United Airlines transition from Apollo to Shares go for you? Just to give you an idea of how my day went, five hours of it was spent listening to Rhapsody in Blue on hold with United. Thankfully, I can multi-task, so the time was not a complete waste, but here’s a few notes from my observation list:
- Elites seem to be reaching “Ex-Con” (PMCO) agents, presumably because they are “experts” in Shares though it could have just been my bad luck
- No elite number for Web Support anymore, meaning long, long, hold-times
- As of yet, I have not been able to reach my friends in the Philippines or India–I trust those call centers have not been closed
- It took about 14 hours for my United miles and lifetime miles to show up, but all appears a-ok now
- There is a glitch in redeeming e-certificates (you enter the number on the homepage in the “offer code” box): they only work for round trip itineraries, even though the terms and conditions of the e-certificates explicitly say they are valid for one-way travel.
- The united.com/appreciation page was down yesterday, but has returned today
- Star Alliance award inventory now easily searchable online (no change from Continental’s old site)
- Though not entirely unexpected, there really are no new features on the website–it is just the old Continental website in nearly every way. I loved the interface of the old legacy United site, particularly that both outbound and return were displayed on a single page when booking a trip. With the new United flight search, you cannot see your return flight options until you select an outbound flight. Despite the many problems of the old UA site, I would have liked to see the United interface survive.
What was your experience?