You’ll never believe what I just heard from US Airways reservations! Let’s join a conversation already in progress:
ME: That’s right–South African Airways, SA. The airport code is Juliet, November, Bravo.
AGENT: Oh great, thanks–that’s not one I know, since US Airways doesn’t fly there. Now where again is that flight going?
ME: To Munich.
AGENT: Have you got that code?
ME: Mike, Uniform, Charlie.
AGENT: Great! You know the problem is my system here. We’re getting a new one soon. Now it takes me hours to search for flights.
ME: Really? Will the new system allow customers to search for Star Alliance space online?
AGENT: No, we’re holding off on that until later.
AGENT: Well, we’re merging with American soon and that is going to open the door to a lot of additional places. I am so excited about the merger.
ME: But it hasn’t been finalized yet–it’s not even close.
AGENT: Trust me, sir–it’s happening. And it’s going to be great!
ME: But won’t you lose Star Alliance, thereby going from an Alliance with 25 airlines to one with 11 members?
AGENT: Not at all! American Airlines will be joining Star Alliance.
AGENT: Oh yes. We all love Star Alliance and US Airways is committed to remaining in the Alliance.
ME: Does American know this?
AGENT: Sure, we’ve made clear to them that they will become part of Star Alliance. Now, where were we? Oh yes, Hamburg. Where’s that?
ME: In Germany.
AGENT: Oh wow! I didn’t know that. Do you have the code?
ME: Hotel, Alpha, Mike.
AGENT: Great, thanks…
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Proof positive that you should always take what a US Airways reservations agent says with a grain of salt…