Wow, talk about a promo-gone-wrong! Garuda Indonesia has abruptly pulled its 90%-off promo and updated the language on its Indonesian website. After conflicting reports of whether Garuda will honor reservations placed on hold during the promo but not yet ticketed, two agents have confirmed to me that held reservations can be ticketed at the 90% off prices!
Language (translated via Google) included the following:
If you already have a booking code confirm prior to the date of December 24, 2016, you can still get the promotion to date issued until December 31, 2016.
That sounded like Garuda would honor held reservations. But that was not good enough for me.
The first agent I spoke with, Daisy, very clearly confirmed that award bookings made on 22 and 23 December will be honored at 90%-off as long as they are ticketed by 31 December 2016. I told her that I had heard conflicting reports and she assured me that the reservation could still be ticketed before 12/31, in-person of course.
Daisy was competent, knowledgeable, and seemed very trustworthy, but I called again. This time I reached Rama and he also confirmed that held reservations would be held. So there you have it — confirmed and re-confirmed.
I asked Daisy, by the way, about the the U.S. ticketing offices. She said those are only “representative” offices and therefore cannot handle award bookings. This confirms what those who have called the U.S. offices or actually showed up have been told.
Bottom Line: If you have a reservation on hold, it will be honored…if you can ticket it.
I discussed my strategy for ticketing my held Garuda reservation this morning. As outlandish as it sounds, I am considering flying to Singapore on Monday. At the same time, I am worried that I may fly to Singapore only to find Garuda has again changed its mind.
What a mess. Oh what fun it is to ride on the Garuda sled tonight…♫ ♬.