The Bidvest Lounge is one of three lounges in Cape Town’s international terminal, the other two being British Airways and Emirates. Open to business class passengers on non-BA/EK flights and to Priority Pass cardholders, the lounge is nothing remarkable...
How to Complain Effectively in Three Easy Steps
It’s easy enough to complain to an airline or hotel over bad service. It’s quite another matter to do so in an effective manner to obtain the results you are seeking. Here’s my how-to guide on complaining. A Case Study...
Turkish Airlines Super Bowl Ad with Morgan Freeman
Turkish Airlines is in trouble: there is no question about it. In the last year, Turkey has been rocked by multiple terrorist attacks and a failed coup attempt. Many don’t feel safe even connecting in Istanbul. I’ve still made the case...
A Photo Finish in Cape Town
In my final post in this series I will discuss the process of how we ultimately obtained the Police Clearance Certificate for Heidi, but it was now 5pm with our flight back to Europe scheduled to depart in four...