We’ve all heard of hotel upgrades due to overcrowding or loyalty status, but yesterday’s upgrade was a first.
My wife and I checked into the Hilton Munich Airport yesterday evening with little Augustine. We had reserved a standard room. With an excited look on her face, the check-in agent stated, “I’m pleased to inform you that we have upgraded you to one of our brand new deluxe rooms that was renovated only three weeks ago! Will that be okay?”
Yes, that will be fine, thank you.
The new rooms, by the way, look great–
Very modern, yet very not so minimalist as to lack functionality.
Anyway, we asked if a crib could be delivered to the room. A worried look spread across on her face and she stated, “Hmm, due to fire regulations we cannot put a crib in your room. Would it be okay to upgrade you to a junior suite?”
Yes, that would be okay!
So we ended up with a complimentary junior suite upgrade due to “fire regulations”. Put another way, if you want a suite upgrade you should bring along a baby…
I do have Gold status in Hilton thanks to my American Express Platinum card, but this certainly was not a status-based upgrade. In fact, I received an email inviting me to upgrade to the junior suite for 90EUR.
It was nice to have a living room for Augustine to sleep in.
While I do not expect this work at every hotel, it was a pleasant and appreciated surprise. I guess I have German fire code regulations to thank…