A couple weeks ago I wrote about the inability of American Airlines agents to confirm award space on Air Tahiti Nui. This wasn’t just a couple bad agents, but a recurring problem experienced over dozens of calls and days. Thankfully, a workaround is now available!
Here’s How to Book Air Tahiti Nui Award Space on American Airlines
Call up AA and agents still will tell you there is no award space. Even good agents. But reader Mike left an immensely helpful comment in my last article:
If your agent can’t figure it out, tell them to try this:
Promo Box- leave empty
Carrier Code Box- TN
Inventory Box- ADV
That seems to get the information they need.
I am pleased to report that this works like a charm. Of course I have no idea what exactly “promo box” and “inventory box” mean. I do know TN is the code for Air Tahiti Nui. But it doesn’t matter: agents know what you mean.
We’ve tried this six times over the last several days at Award Expert and it has not failed. From what I can gather, rather than using the standard award system, AA agents must look for award space on Air Tahiti Nui as if they were booking a revenue (paid) ticket.
Another Important Air Tahiti Nui Award Booking Tip
Remind agent that “I” class designates business class awards and “W” class economy class. Agents are used to “X” or “T” for economy, “U” for business, and “Z” or “P” for first class. But Air Tahiti Nui is not part of oneworld. Twice agents have followed my advice but still claimed there was no space. It was only after I reminded them of the proper booking codes that they located it.
What I Appreciate About AA Phone Agents
Unlike Delta and many United agents, who seem to absolutely hate correction or even a gentle suggestion when booking awards, all AA agents we have spoken to have been willing to listen. AA has agents from both the old AA and US Airways side booking award travel.
A pretty complex workaround for an obscure AA partner, but immensely helpful if you are trying to get to Paris or Tahiti. As always, if this is just far too complicated you are invited to reach out to Award Expert for personalized concierge assistance.