Disgusting surveillance video from 2015 has surfaced, showing a United Airlines agent in Houston shoving a 71-year-old man to the ground.
I’ll note at the outset that the agent has been fired by United and faced felony charges. Now the passenger, Ronald Tigne, is suing United Airlines. I would too. In a heartbeat.
The automated check-in machines are prone to errors, sometimes issues as simple as being out of ink, that render boarding passes illegible. Something was wrong with Tigre’s boarding pass and he asked an agent for a new one. The agent replied with a laughing snicker, “Can’t you see we are busy?” (though look at the surveillance video below – the agents were not busy).
Tigne was irked and told the agent to “wipe the smile off his face” to which the agent responded, “I’ll kick your…”. Tigne was shoved to the ground.
“No one even went to check his pulse. They literally left him there like a piece of garbage”
Here’s where the story gets even nastier and another clear reason why United is on the hook for what happened. Other United agents just ignored him. The man was left lying on the floor for several minutes! The quote above is from his lawyer. Finally, a good samaritan came over to help and demanded that someone call 911. Tigne was still unconscious…
United stresses that this happened in 2015–
We have seen the video from 2015 that shows completely unacceptable behavior by a United employee. This employee is no longer with our company. The conduct shown here does not reflect our values or our commitment to treat all of our customers with respect and dignity. We are taking a thorough look into what happened here and reaching out to our customer to profusely apologize for what occurred and to make this right.
It irks me that United seems to downplay this by stressing it happened two years ago, but the rest of the statement strikes the right tone.
I’m so thankful we live in the age of cell phones and surveillance camera. True, there are downsides, but right before our eyes we have incontrovertible proof of assault and negligence. I wish Tigne all the best as he takes this to a jury. This is disgusting.
(H/T View from the Wing)