It’s rare I post a negative review and perhaps you’ll find my comments nitpicky, but I was left disappointed by my stay at the Hilton Stockholm Slussen.
I realize that prices are high in Scandinavia, but perhaps not as high as you think. I had stayed the night before at the Radisson Stockholm Arlanda with great breakfast and paid $125. The Hilton Stockholm Slussen was double in price, and lacked both the quality and key amenities I look for in a hotel.
Location, location, location may be your response. Of course there is a premium for a centrally located property, but I believe I just chose the wrong hotel.
I chose the hotel because Hilton Gold members receive complimentary breakfast, which is an important way for me to start my day. Many hotels in Stockholm, though, include breakfast for all guests.
Hilton Stockholm Slussen Executive Club Accesss for Hilton Golds
Hilton Gold members receive an upgrade to the Executive Level on a space-available basis. The hotel was running quite full so I was not offered a room upgrade of any sorts. That meant no Executive Club access.
Hilton Executive Club rules—
- If you are an Hilton Honors guest with Gold status, you and up to one additional registered guest in the same room will be granted complimentary access to the Executive Floor Lounge only if you receive a room upgrade to the Executive Floor or an upgrade to a room type that confers Executive Floor Lounge access benefits.
That’s a shame, but I was not entitled to an upgrade so no strike against the hotel for running full. I still visited the lounge, just to take a look and document it for this report–
Hilton recognized my gold status by sending a package of cashews and two drink coupons to the room.
Rather than a single central building, the Hilton Slussen is a series of smaller, unconnected buildings. Our room, 3014, was both not in the remodeled wing and not easy to get to.
Accessing our room required going down two sets of stairs, walking across a ballroom, down another hall, and finally to a set of elevators (only one of two functioned) to take us up to our room. The hallway felt like a cruise ship or British hospital.
Hilton Stockholm Slussen Guest Room
The room was tiny — again, to be expected — but was clean.
The bathroom also felt a bit cruise-ship like and the toilet made loud and seemingly random draining sounds. I mean really loud — very audible even when the bathroom door was closed. This became particularly annoying during the night.
Another issue: the wireless internet worked terribly. We were at the far end of the hall and I assumed we were just far from a router. I asked to be moved to another room and although it was only 3pm, I was told there were no other rooms to move us to.
Hilton Stockholm Slussen Fitness
Instead of a dedicated hotel fitness center, the hotel uses a public fitness center connected to one of the hotel buildings. This can be advantageous or disadvantageous, depending on the club. I’d call this one a wash. There was good equipment and a sauna available, but the gym was packed. The nice thing about working out in a hotel is typically that you don’t have to wait for equipment. This was not the case here. Avoid working out around 5pm if you visit this property. There was no swimming pool.
Hilton Stockholm Slussen Dining
After a long day of walking around Stockholm, we did not feel like going back into town to seek out a restaurant for dinner. Instead, we dined at one of the hotel’s restaurants, Eken Matsal, which turned out to be a great choice.
I had lamb cutlets while my brother had a filet. The sides were also tremendous.
Later on I had the drink with my brother in the hotel bar (“Eken bar”) to use those vouchers. The bartender was from Oregon and lampooning American guests in front of a Swedish trio. He meant no harm, but I’d watch my words more carefully if I were him.
The hotel has a nice outdoor bar and dining area as as well, though it was far too nippy of an August evening to eat outside–
The breakfast buffet in Panorama Restaurant was good–just not as good as the Radisson the day before.
I explained the plumbing and internet issues at checkout and received no compensation. Fine, the stay was okay overall, but it will be my last at this property.
Read more of my Scandinavia Trip Report:
Review: SAS A330 Business Class Los Angeles to Stockholm
Lounge Review: SAS Gold Lounge Stockholm
Review: SAS Business Class Stockholm to Oslo (Scenic Flight)
Lounge Review: SAS Gold Lounge Oslo
Review: SAS Business Class Oslo to Longyearbyen
The Advantage of AirBnB in Longyearbyen
A Boat Trip to an Abandoned Russian Mining Island
Review: Hotel Tulpan in Pyramiden
Why Pyramiden is a Must-See (Photo Tour)
Exploring Pyramiden at Midnight with Two Armed Female Bodyguards
Where to Eat in Longyearbyen
Longyearbyen to Stockholm via Tromsø on SAS
Lounge Review: SAS Café Tromso
Review: Radisson Stockholm Airport (vs. 747-200 hostel)
Review: Hilton Stockholm Slussen