Is compensation due when a FA fails to wake you up to eat, as requested? As my Qatar Airways flight was entering final descent yesterday, one passenger was giving a FA a piece of her mind. She was livid...
Qatar Airways Qsuite: My First Impressions
Hello from Doha. I just completed the 6,705 mile journey from New York to Doha aboard a 777-300ER featuring Qatar Airways’ new Qsuite. The new business class hard product is revolutionary in terms of its privacy and personal space....
Traveling with an Infant in International First Class
Few travel issues evoke more controversy than the matter of children in premium cabins, especially in international first class. I’m not here to debate that, directly. Instead, I want to help guide parents who are considering whether to bring...
United’s Surprising New Emphasis in Customer Service Training
I’m hearing from an inside source that United Airlines has embarked upon a major reeducation course (they call it “training”) for front-line employees, focusing on improving customer service. Trainings are routine and ordinarily not newsworthy. But in light of...