This week we learned about a sad case, a tragedy really, involving a woman who was denied boarding enroute to her mother’s deathbed due to a ticketing snafu. It’s a reminder to always book directly with the airline, when...
Why You Encounter Errors on Aeroplan Website
Have you ever wondered what is going on when you encounter an error when trying to book an award using your Aeroplan miles? In almost all cases, the culprit is two words: married segments. I’ve outlined before, in great...
Heartwarming Air New Zealand Ad on Becoming a Pilot
For all the laughs we enjoy from Air New Zealand’s well-designed safety videos, its latest “Never Stop Dreaming” ad is better than all of them. That’s my opinion, of course, but I really enjoyed this ad. It shares the...
Qatar vs. Delta – Who Really Won?
Later today U.S. Secretary of State Rex Tillerson will announce a sweeping deal that will put to rest the dispute between U.S. carriers and Qatar Airways. But who is the real winner here? Qatar Airways will agree not to...