I’m old enough to remember paper tickets when I was a kid, but it has been many years since I have seen one. One man recently found a 19-year-old paper ticket from United…and successfully redeemed it. I deal with...
United Cracks Down on Emotional Support Animals
Following Delta’s move after the recent peacock incident, United Airlines is tightening up the requirements to bring an emotional service animal onboard. Here’s what changes, effective March 01, 2018: The customer must provide confirmation that the animal has been...
Meet the Woman Who Claimed Her Peacock as an Emotional Support Animal
Earlier this week I wrote about United Airlines refusing to allow a woman to bring her peacock onboard as an emotional service animal. New details have emerged about the passenger and her bird. The incident occurred last Sunday at...
Shame on Hyatt for Latest Petty Stunt
Hyatt may be hemorrhaging elite members, but that has not stopped the hotel chain from committing one of the biggest cardinal sins in loyalty: essentially a no-notice devaluation. At 9:01pm CT On January 31, 2018, two hotels changed categories....