• Home
  • About
  • Contact
  • Award Expert
Live and Let's Fly
  • Home
  • About
  • Contact
  • Award Expert
Home » United Airlines » I Survived My Trip on Mesa Air!
United Airlines

I Survived My Trip on Mesa Air!

Matthew December 12, 2009 Leave a Comment

Despite an unresolved mechanical delay that cost me 40 minutes at Washington Dulles today, I was pleased with my travel experience on Mesa.

Last time I flew Mesa, I witnessed a FA cuss out a passenger because his bag would not fit in the overhead compartment. With that in mind along with the many Mesa horror stories on Flyertalk, I was not looking forward to the flight.

But I was floored by the service onboad: in a good way. The FA was attentive, courteous, and warm from the moment of boarding until the last passenger (me) deplaned. A lady behind me spilled a cup of Starbucks coffee during boarding and asked the FA for a napkin. IME, most FAs would roll their eyes and make the passenger feel even dumber, even as they complied with the request.

This FA smiled and said she would be right back. She returned with about five napkins and a moist towel, then proceeded to clean up the mess herself. After she walked away, the passenger remarked to her seatmate that she was going to choose United next time she flies becuase of the great service.

Now I suspect that this passenger will likely book the cheapest fare avaialble regardless of the carrier, like most leisure travelers do, but as I reflected on her comment, I thougtht that if only UA’s FA’s would consistently go the extra mile like this FA, UA may actually see some customers return just for the service.

Of course we are still talking about Mesa. Moments after the coffee incident the Captain announced a mechanical delay which "might take moments or hours to correct." I talked to the Captain after the flight and he said the reverse-thruster system was not working and they decided to proceed without it after 40 minutes. OK…

But depsite the delay, I must admit I was impressed by the great in-flight service on Mesa today.

Previous Article A Day of Flying on United Express
Next Article Fly from Alabama to Philadelphia via Denver? Sure. First Class? Sure. Thanks UA!

About Author

Matthew

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 120 countries over the last decade. Working both in the aviation industry and as a travel consultant, Matthew has been featured in the New York Times, Chicago Tribune, Wall Street Journal, USA Today, BBC, Fox News, CNN, ABC, CBS, NBC, Al Jazeera, Toronto Star, and on NPR. Studying international relations, American government, and later obtaining a law degree, Matthew has a plethora of knowledge outside the travel industry that leads to a unique writing perspective. He has served in the United States Air Force, on Capitol Hill, and in the White House. His Live and Let's Fly blog shares the latest news in the airline industry, commentary on frequent flyer programs and promotions, and detailed reports of his worldwide travel. His writings on penandpassport.com offer more general musings on life from the eyes of a frequent traveler. He also founded awardexpert.com, a highly-personalized consulting service that aids clients in the effective use of their credit card points and frequent flyer miles. Clients range from retirees seeking to carefully use their nest egg of points to multinational corporations entrusting Matthew with the direction and coordination of company travel.

Related Posts

  • Leaked Seat Map for New United Airlines 787-10

    April 16, 2018
  • Live and Let’s Fly Weekend Digest: April 15, 2018

    April 16, 2018
  • Visit the New United Polaris Lounge in SFO for 2,500 Miles!

    April 13, 2018

Leave a Reply

Cancel reply

Search

  • Popular
  • Recent
  • Thrown Off a United Airlines Flight for Taking Pictures! February 19, 2013
  • Turkish Airlines Safety
    Is it Safe to Fly Turkish Airlines? July 21, 2016
  • United Club
    5 Reasons to Purchase a United Club One-Time Pass May 16, 2013
  • How to Make the Most of an Airline Schedule Change August 25, 2015
  • South Tyrol Dolomites
    Italy Road Trip Day 7: The Beauty of the Dolomites April 18, 2018
  • Sun Country Legislation
    Senators Threaten Sun Country Over Flight Cancellations April 18, 2018
  • Lufthansa Returns Old Business Class Product on U.S. Route April 18, 2018
  • St. Regis Jingan
    What Are you Hiding SPG/Marriott? April 17, 2018

Recent Posts

  • South Tyrol Dolomites
    Italy Road Trip Day 7: The Beauty of the Dolomites April 18, 2018
  • Sun Country Legislation
    Senators Threaten Sun Country Over Flight Cancellations April 18, 2018
  • Lufthansa Returns Old Business Class Product on U.S. Route April 18, 2018
  • St. Regis Jingan
    What Are you Hiding SPG/Marriott? April 17, 2018

Categories

Instagram

No images found!
Try some other hashtag or username

Archives

December 2009
M T W T F S S
« Nov   Jan »
 123456
78910111213
14151617181920
21222324252627
28293031  
Facebook Twitter Instagram RSS