I was sleeping soundly in 2D when I heard a bloodcurdling scream behind me. A frazzled looking woman continued to scream as she rushed down the aisle of the 757 toward door 2L, the emergency exit just behind First Class, and tried to open it–while we were at 35K feet. Doors cannot be opened above ~10,000 feet, but a FA grabbed her as she went for the lever.
The FA cried out for help and two passengers rushed to her assistance. It took both passengers and the FA to constrain her. The woman continued to scream from the floor of the plane, saying she was a MIT graduate and that she needed to be released. She was bound with zip ties and possibly duct tape and finally quieted down.
An apology letter was handed out to each passenger as we deplaned at IAD, with instructions to go to united.com/appreciation for compensation. Nice to get a $350 voucher for something that wasn’t UA’s fault.
Departure was already delayed from San Francisco. The diversion to OMA didn’t help.
19 minutes? More like 2 hours, 30 minutes. IAD arrival time is correct.
Apology letter handed out to passengers as they alighted at IAD and also e-mailed to me:
On behalf of all of us here at United, I want to express my
for the experience you had on Flight 142 on March 28, 2010.
At United, we take pride in being a reliable part of your . Your
satisfaction and business mean a great deal to me, I would like to invite you
to visit the following website to select a token of our appreciation.
Please have your flight information handy when you visit the site.
Family members who traveled together using the same email address should access the site individually.
Thank you for your time. Your satisfaction is important to us and we look forward
to serving you better in the near future.