Earlier today, I blogged about my confirmed upgrade from IAD-BOS mysteriously disappearing overnight.
From what I gathered at Dulles this morning, someone with a fat-finger in inventory management accidentally cleared all the waitlisted upgrades last night (to put it in the terms of the IAD customer service director I spoke with: "Some idiot in IM released the upgrades too early"). Can you imagine the mayhem if that happened systemwide?
I still got the upgrade in the end and the flight went out with a few open seats so all’s well that ends well. I’m not sure what I would have done if this was a transcon flight and it turned out the upgrade really was taken away, but I hope UA would have handled it as a downgrade.
Each of the agents I spoke with this morning regarding this issue claimed they had never seen anything like this before. Let’s hope they never see it again…