Although United has cut back on compensation, recently halving the amount offered for service issues on domestic flights, they remain the most generous legacy carrier in the United States when it comes to making amends. I anticipate that will change under CEO Jeff Smisek’s leadership, but for now a burnt out overhead reading light or inoperative audio system will net a 1K member a $100 voucher or 9,000 award miles on most domestic flights or $200 on a p.s. or overseas flight.
Up until today, these e-certificates could only be redeemed for tickets wholly on United or United Express operated flights. Now, the e-certs (which unlike arduous paper vouchers can quickly be redeemed on united.com) are good for Continental flights as well:
Well done, United.