For an airline that claims to be transforming itself into "world’s leading airline," you have to question the recent decision to remove pillows from domestic first class flights.
Yet that is exactly what United has done this week, following the model of their Continental bride who eliminated pillows on most domestic first class flights two years ago.
I never really used the pillows on domestic flights–they seemed dirty to me and I was more comfortable angling the headrest wing in a comfortable position to fall asleep, but I know many people did use them, especially on overnight or early morning flights. Again, it bemuses me that UA would cut back something that all of their competitors (except of course CO) offer and something that is standard in first class sections around the world. That is not the way to be the world’s leading airline.
Continental offers a nice first class product overall, but look for more cuts in the months to come as United continues to lose its identity, emerging as Continental Airlines with only the "United" name surviving. Table linens and hot food on snack and redeye flights will next to go, I suspect. At least the whole "tick off the elites by selling upgrades for cheap to anyone willing to pay up" hasn’t kicked in on United yet. But it will. Just wait…