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Breaking News from US Airways (Humor)

Matthew June 6, 2012 3 Comments

You’ll never believe what I just heard from US Airways reservations! Let’s join a conversation already in progress:

ME: That’s right–South African Airways, SA. The airport code is Juliet, November, Bravo.

AGENT: Oh great, thanks–that’s not one I know, since US Airways doesn’t fly there. Now where again is that flight going?

ME: To Munich.

AGENT: Have you got that code?

ME: Mike, Uniform, Charlie.

AGENT: Great! You know the problem is my system here. We’re getting a new one soon. Now it takes me hours to search for flights.

ME: Really? Will the new system allow customers to search for Star Alliance space online?

AGENT: No, we’re holding off on that until later.

ME: Why?

AGENT: Well, we’re merging with American soon and that is going to open the door to a lot of additional places. I am so excited about the merger.

ME: But it hasn’t been finalized yet–it’s not even close.

AGENT: Trust me, sir–it’s happening. And it’s going to be great!

ME: But won’t you lose Star Alliance, thereby going from an Alliance with 25 airlines to one with 11 members?

AGENT: Not at all! American Airlines will be joining Star Alliance.

ME: Really?

AGENT: Oh yes. We all love Star Alliance and US Airways is committed to remaining in the Alliance.

ME: Does American know this?

AGENT: Sure, we’ve made clear to them that they will become part of Star Alliance. Now, where were we? Oh yes, Hamburg. Where’s that?

ME: In Germany.

AGENT: Oh wow! I didn’t know that. Do you have the code?

ME: Hotel, Alpha, Mike.

AGENT: Great, thanks…

*     *     *

Proof positive that you should always take what a US Airways reservations agent says with a grain of salt…

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About Author

Matthew

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 120 countries over the last decade. Working both in the aviation industry and as a travel consultant, Matthew has been featured in the New York Times, Chicago Tribune, Wall Street Journal, USA Today, BBC, Fox News, CNN, ABC, CBS, NBC, Al Jazeera, Toronto Star, and on NPR. Studying international relations, American government, and later obtaining a law degree, Matthew has a plethora of knowledge outside the travel industry that leads to a unique writing perspective. He has served in the United States Air Force, on Capitol Hill, and in the White House. His Live and Let's Fly blog shares the latest news in the airline industry, commentary on frequent flyer programs and promotions, and detailed reports of his worldwide travel. His writings on penandpassport.com offer more general musings on life from the eyes of a frequent traveler. He also founded awardexpert.com, a highly-personalized consulting service that aids clients in the effective use of their credit card points and frequent flyer miles. Clients range from retirees seeking to carefully use their nest egg of points to multinational corporations entrusting Matthew with the direction and coordination of company travel.

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3 Comments

  1. oneeyejack Reply
    June 6, 2012 at 3:18 pm

    i LOLed. where do these people get hired from?!?

  2. Timos Reply
    June 6, 2012 at 5:34 pm

    Oh that is awesome! What a laugh! I love chatty agents and some of the things they say!

  3. nelton Reply
    June 8, 2012 at 12:31 am

    what a great news. some us agents are really nice and funny

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