When a portion of United Airlines’ computer network crashed today, gate agents were left to improvise. Most just waited out the 2hr, 20min outage, but some got creative–check out this boarding pass from #moiraforbes:
It’s like 1955 all over again.
When I say United’s computer network, I do of course mean SHARES–the relic from Continental that replaced United’s Apollo reservation system post-merger.
United said its massive passenger-reservations system called Shares, which also runs the passenger processing at its airports, completely shut down for two hours. The United spokeswoman said the company doesn’t know the cause of the outage and is doing “a complete review of what happened.”
That is so comforting.
I actually just feel bad for United today. I’ve blogged the last two days about problems with how SHARES processes ugprades and now we have this. People say familiarity breads contempt but my reacation is quite different than it would have been in the weeks following the 03 March 2012 merger. I now understand SHARES much better and know how to coax it, to an extent, to get what I want. United may does need a new and updated Passenger Service System, but I do not look forward to having to learn another system, especially if it is less flexible than SHARES is. Today’s news, however, suggests that such a new system is needed sooner rather than later.