Armavia was Armenia’s flag carrier, but entered bankruptcy on March 29, 2013 and suspended all operations on April 1, 2013. I got in just in time, for I doubt there would have been a refund if my flight had...
Why I’m Not So Optimistic About Jeff Smisek Anymore
On October 12, 2010 I wrote a post entitled, “Why I’m Optimistic about Jeff Smisek Leading United Airlines.” Based upon an inflight anecdote in which Smisek engaged both crew and customers, I posited that “he appears to be laying...
