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Home » Etihad » Etihad Clarifies First Class Lounge Policy in a Good Way
Etihad

Etihad Clarifies First Class Lounge Policy in a Good Way

Matthew June 25, 2016 Leave a Comment

a-new-etihad-first-class-lounge-spa-abu-dhabi-33

Earlier in the month the new Etihad First Class Lounge & Spa opened in Abu Dhabi (full photo tour here). In a separate post, I wrote about the lounge access policy, telling the story of an Australian couple who put up a huge stink when they were turned away from the lounge because even though they had traveled in first class to Abu Dhabi their connecting flight had only a business class cabin. Etihad has wisely clarified its policy, now allowing passengers into the lounge who arrived in first class but are connecting in business class to use the lounge.

Imagine the frustration — you search for a first class ticket on Eithad and find that your connecting flight from Abu Dhabi only has a business class cabin. Fine, you book it anyway because that is the best option available. But as a consequence, you are turned away from the first class lounge. Somehow you are not a real “first class passenger”. The result was irate passengers and a confusing policy that earned the airline no goodwill.

Thankfully, Etihad has realized that allowing connecting passengers to use the lounge will not destroy its exclusiveness but will instead invite more passengers to pay more for first class. The lounge is large and I see no need for worry that the lounge will suddenly become crowded. Kudos to Etihad for making this change.

I have updated my lounge access policy post.

(tip of the hat to One Mile at a Time)

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About Author

Matthew

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 120 countries over the last decade. Working both in the aviation industry and as a travel consultant, Matthew has been featured in the New York Times, Chicago Tribune, Wall Street Journal, USA Today, BBC, Fox News, CNN, ABC, CBS, NBC, Al Jazeera, Toronto Star, and on NPR. Studying international relations, American government, and later obtaining a law degree, Matthew has a plethora of knowledge outside the travel industry that leads to a unique writing perspective. He has served in the United States Air Force, on Capitol Hill, and in the White House. His Live and Let's Fly blog shares the latest news in the airline industry, commentary on frequent flyer programs and promotions, and detailed reports of his worldwide travel. His writings on penandpassport.com offer more general musings on life from the eyes of a frequent traveler. He also founded awardexpert.com, a highly-personalized consulting service that aids clients in the effective use of their credit card points and frequent flyer miles. Clients range from retirees seeking to carefully use their nest egg of points to multinational corporations entrusting Matthew with the direction and coordination of company travel.

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