KLM’s flagship Crown Lounge in Amsterdam is the biggest business class lounge I have ever seen.
The entrance does not look all that imposing, but walk in and the seating areas stretch as far as the eye can see in either direction. Walking from one end of the lounge to the other takes minutes rather than seconds.
KLM Crown Lounge Amsterdam Showers
I had just stepped off my flight from San Francisco and wanted a shower. To request a shower, you must visit the central ticketing/help desk just behind the check-in desk. There, an automated check-in machine will let you choose the shower option and then spit out a claim ticket like you get at the deli when waiting.
When your number is called, stop by the desk on the left and a blue-uniformed KLM employee will give you a shower key. Much like a hotel key, the cards are numbered according to your assigned shower room.
I had to wait two hours for a shower.
Sure, it was a very busy morning in the lounge and I had a five-hour layover so it did not really matter, but if you just have a morning connection through AMS you likely will not be able to take a shower.
The shower itself was perfectly pleasant, with one annoyance. The shower rooms do not have toilets. But the water was hot.
KLM Crown Lounge Amsterdam Seating
I mentioned that the lounge seems to stretch on and on. Arranged in an L-shape with two long wings, there was ample seating despite tremendous crowds. All plugs are European style but converters are available should you require one. The lounge did empty out around 1pm.
KLM also keeps a collection of all its houses in the lounge (behind glass)–
A small “business center” does offer a couple desktop PCs with printing capability:
KLM Crown Lounge Amsterdam Food
While the lounge has a nice selection of drinks — coffee, alcoholic, and nonalcoholic — the food selection is weak. Cold cuts, breads, salads, cheese, cookies, and whole fruit. It’s not much, but enough for a snack.
KLM Crown Lounge Amsterdam Smoking
The only reason I mention the smoking lounge is because KLM has a large one and I certainly heard about it with frequent PA announcements during my visit. The lounge closes at intervals throughout the day, perhaps by law, in order to clean it. Smokers were herded in and out during my visit. For any pot smokers…I saw no signs saying cigarettes only.
There is nothing special about this lounge–it is a huge lounge for a huge airline in a huge airport hub. But is functional and certainly better than the AMS gate areas. Internet was fast and I was quite productive during my visit.