Delays are rarely fun, but some airlines handle delays much better than others. My EVA flight from Amsterdam to Taipei was delayed two hours but that gave EVA a chance to demonstrate model-behavior on how to manage a delay.
Upon arriving at Schiphol Airport in Amsterdam, my brother and I were greeted by a large, handwritten “Flight Information” sign. The delay would be two hours, not long enough to qualify for compensation under EU Regulation 261/2004.
Too bad, we thought, but had no important engagement in Taipei. Arriving at 21:50 versus 19:50 into TPE was inconvenient, but we would have missed the evening reception in the Hyatt Grand Club either way. We expected to simply wait out the delay in the Menzies Lounge.
A very apologetic agent checked us in and handed us a lounge pass in addition to our boarding passes for both the AMS-BKK and BKK-TPE sectors.
Then she handed us each a 28,95EUR food and beverage voucher and told us to find one of her colleagues in the lounge if we needed additional vouchers! Even at a Western European airport, 29EUR was more than enough for a decent dinner.
Since the vouchers are all or nothing, meaning no change or residual value is given, we plotted how to effectively use them. Pizza always hits the spot so we used one of vouchers to get a couple pizzas and salads at an Italian restaurant.
That was more than enough food, but we still had another voucher to use. I spied one of my favorite things at a nearby concession: fresh squeeze juice. So while perhaps a bit overboard, we loaded up on freshly-squeezed orange juice and berry smoothies:
They went down quickly:
The flight boarded two hours late and we took off, landing two hours late in Bangkok and eventually in Taipei as forecast. I still had a light dinner onboard, but really did not need one. I appreciated that EVA handled the delay so professionally and gave me the chance to choose the meal I wanted. Perhaps this is commonplace in Europe, but not in the USA. I am used to a voucher barely sufficient for an appetizer or carts brought to the gate area with snacks and soda. This was a welcome change.