In the interest of transparency, I state at the outset that this review has never been published before, but is from October 2013. It is part of my Star Alliance Business Class Adventure in Europe and Asia report. I outline in that post why I post older flight and hotel reviews.
Grand Hyatt Kuala Lumpur is the best category 3 property in the Hyatt collection. Period.
My brother and I spent three glorious nights at the property. Although we were unable to confirm a suite upgrade, no big deal — our room was spacious and the hotel has become one of our favorite Hyatts in the world. Cost was $220/night or 17,000 points or 6,000 Points + $68 USD (our method of payment).
Warm Service at Grand Hyatt Kuala Lumpur
First thing that made this hotel great: warm service. At check-in, in the lounge, and even in trying to get an Uber. Everyone was really friendly. That may seem like given at a five-star western hotel, but a little smile goes a long way. I mentioned in my Air Asia X review that we arrived at 4am. I e-mailed the hotel prior to boarding about an early check-in and had a response in my inbox upon landing inviting us to check-in early.
Grand Club at Grand Hyatt Kuala Lumpur
Second thing that made this hotel great: the Grand Club. As it turns out, we did not eat dinner each night in the lounge. While that is usually my modus operandi as a way to cut travel costs, we enjoyed two nice meals out that I will cover tomorrow.
But we could have easily had dinner in the lounge each night. Great food, like beef stroganoff from a German chef, and a great collection of wine and cheese.
Breakfast at Grand Hyatt Kuala Lumpur
Third thing that made this hotel great: breakfast. We had breakfast in THIRTY8 each morning (the hotel’s signature restaurant) and it was one of the best buffet breakfasts I’ve ever had. Not only is the restaurant itself a beautiful setting with great views, but the international selection of food was amazing. You’re welcome to knock me for sticking to my western breakfast items, but there is something for everyone here.
Other dining at the hotel includes JP teres, featuring Malay, Indian and Chinese food also in an open kitchen, buffet-style (a la carte too). The poolside terrace also offers drinks and food.
Room at Grand Hyatt Kuala Lumpur
So how about the room? Our room had a narrow hallway that opened up into a large room. Two twin beds with nightstands sat adjacent to a sitting area with a desk, lounge chair, and floor-to-cieling windows overlooking the Petronas Towers.
Not a bad view from the room–
The bathroom was not very private, but with a the press of a button the transparent windows frosted.
We did spend the bulk of our time in the room so the comfort and fast high speed internet was appreciated.
Fitness/Pool at Grand Hyatt Kuala Lumpur
The outdoor pool on the ground floor and expansive (yet empty) fitness center made exercise very easy.
K-L is great destination that does not require a (semi-)expensive hotel to enjoy it. Still, it was so nice to have an oasis at the Hyatt in a fairly hectic city. The location is great. Uber is incredibly cheap, but public transport is nearby as well if you so choose. We enjoyed the value, service, and comfort of this hotel and I highly recommend it.