Just a hunch, but I think Dr. David Dao finds himself a very wealthy man tonight. His attorney has announced a settlement has been reached.
In a press release (.pdf) from his attorney, we learn that Dao has reached an “amicable settlement” with United Airlines, but the amount will remain confidential.
Attorney Thomas A. Demetrio praised Untied CEO Oscar Munoz, stating–
Mr. Munoz said he was going to do the right thing, and he has. In addition, United has taken full responsibility for what happened on UA3411, without attempting to blame others, including the City of Chicago. For this acceptance of corporate responsibility, United is to be applauded.
Dr. Dao has become the unintended champion for the adoption of changes which will certainly help improve the lives of literally millions of travelers. I sincerely hope that all other airlines make similar changes and follow United’s lead in helping to improve the passenger flying experience with an emphasis on empathy, patience, respect, and dignity.”
I would not blame Dao for never stepping foot on a United flight again, but if I were him I would have pulled a Jeff Smisek and tried to negotiate some lucrative flight benefits as part of the settlement package.
On a day in which United has renewed its commitment to customer service, I am glad that the Dao issue can finally be put to bed.
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New Audio and Video from UA3411 Dragging Incident
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