I’ve kept you updated on my “saga” with Ethiopian Airlines concerning a $776 round-trip ticket from Bangkok to Toronto in business class. Now I need your help.
With the travel date quickly approaching, I’ve composed the letter below in response to this letter received from Ethiopian Airlines.
Dear Ethiopian Airlines,
I am in receipt of your note dated 30 April 2017 concerning [record locator redacted], a round-trip business class ticket from Bangkok to Toronto purchased on your website on 29 March 2017.
In your letter, you assert that my reservation is invalid because the “ticket was done with wrong fare calculation”. Nevertheless, you also concede that this was only determined “upon careful assessment” and indeed, my ticket sat for several weeks untouched.
These two facts undermine any argument that this was clearly a mistake and cannot excuse the unreasonable delay in communicating your decision to unilaterally rescind our contract. I have made plans around these flight. Please find outbound flight booking and hotel reservations attached.
Your three alternatives are not acceptable. I paid for a business class ticket from Bangkok to Toronto and kindly ask you to honor the booked reservation as ticketed. Flying economy class is not acceptable and fare have risen dramatically over the last month. Your cancellation would mean I would be stuck paying significantly more for my journey home.
Please consider working with me to find an acceptable solution. I wish to work with you in good faith toward a compromise we can both accept.
I’ll be honest — I do not think I will get an answer. Nevertheless, barring any particularly strong feedback from you, I will send this letter later today. Should Ethiopian be willing to meet me halfway, I am happy to forfeit my return to Bangkok (which I did plan to use) to secure business class.
This offer should be viewed on my end as wholly a gesture of goodwill, not an admission that my fare was too good to be true.