Earlier this week I flew Eurowings on an undisclosed route operated by Air Berlin. An unexpected and kind gesture from a FA really made my day.
It was an afternoon flight and as is customary, no complimentary snack or drink service is offered on cheap “BASIC” fares like I purchased. Customers who purchased SMART fares received a small square box that contained a fresh sandwich, drink, and salty snack.
Granted the flight was only an hour, but nothing was offered for sale, either, other than beverages or unhealthy packaged snacks. The lounge had been a big disappointment prior to the flight, so I was a bit hungry.
A lady seated in front of me turned down her snack box so I asked the FA if I might help her eat it. The FA laughed and said, in very typical German fashion, that this was not possible. I smiled and asked how much it would be to buy one. The FA asked a colleague (another German FA) who firmly stated that the snack boxes were not for sale, though I could buy potato chips or candy.
But later on after using the lavatory the initial FA stopped me outside the rear galley and asked, “Are you really hungry?” I admitted I was. The FA shook her head and stated, “We’re all human after all”. She then whipped open a serving cart and pulled out a sandwich. I politely declined but the FA insisted. The FA also offered yogurt and a banana, but I just took a sandwich, thanking the FA profusely for such a kind gesture.
The salami sandwich was tasty.
I am a bit evasive in details because I don’t want to get the FA in trouble, but I was so thankful for the kind gesture. It does make me more likely to fly on Air Berlin. It also demonstrates grace and kindness. While I certainly was not entitled to the complimentary snack, it represents a gracious way a FA took care of a passenger and won loyalty in return.