Ethiopian Headquarters has contaced me via e-mail concerning the $763 Bangkok fare. As I evaluate how to proceed with Ethiopian, I do wish to be transparent and post all correspondence. Having led you through this saga, it is only...
United Airlines Falsely Accuses Father of Fondling Son
There are a lot of bad people in this world who want to harm children. But it seems sometimes that society has gone off the deep end in its inherent distrust of fathers. Henry Amador-Batten was flying from Newark to Raleigh-Durham last Saturday on...
Spirit Airlines CEO Promises Better Customer Service
Spirit Airlines may be a low-cost leader, but its customer service leaves many passengers fuming. In the past, the airline has been openly indifferent (if not downright hostile) to the notion of providing good customer service. Nope, the focus...
Why is Aeroplan Website Blocking Non-US/Canada Awards? My Theory
UPDATE: The problem is fixed…for now. Aeroplan is blocking all online award redemptions of itineraries that do not touch the USA or Canada. Earlier this month I wrote The Worst Aeroplan Redemption I’ve Ever Made, a last-minute Frankfurt to Vienna...