I opted to fly non-stop in SWISS business class to Zurich last week rather than connect in Frankfurt and fly first class.
I’m not sure if that was a mistake or not, since first class was only 15,000 more miles each over business class, but it did save me over $1,000 in fuel surcharges and I did not have to change planes with a 9-month-old.
Four observations on my SWISS 777-3ooER business class experience.
1. I liked the seat very much
We were seated in the bulkhead row because we ordered a bassinet. I loved all the personal storage of the seat–I counted five different compartments in which to store items. None were huge, but each were helpful, such as a special cubby hole for shoes and an easy place to store my passport and wallet. I also appreciated that the firmness of the seat was adjustable, something I have not seen on other airlines. I slept very well.
This was likely Augustine’s final flight in a bassinet: he’s getting too big:
2. The crew was good…for the most part
The crew was quite friendly, efficient, and kind…with the exception of one member who worked my side of the aisle. I appreciated that the crew took the initiative to often check in on baby Augustine. It was also nice to see the crew work as a team throughout the two meal services. But the FA working my aisle refused to speak to me in German: I found that very annoying. My German certainly has an American accent, but every time I spoke in German she responded in English. Every time…and it’s not like she was from the French speaking part of Switzerland, for she spoke German to her fellow crew members while they were serving dinner.
After dinner I ordered a cappuccino and she forgot about it. 40 minutes later I flagged her down and asked about my drink and she responded, “Oh I forgot!”. It only took two more minutes to bring my drink, but she never apologized for forgetting. That’s just not professional.
3. Improvement Needed on Food
The appetizer of prosciutto with melon and green salad were fine, but both my main course and my wife’s main course left something to be desired.
My steak was served well-done, a far cry from the last steak I had in SWISS (first class) several years ago. Not only was the texture leathery, but the quality of the meat wasn’t that great either.
But I still made the better choice: my wife’s pathetic chicken breast was like a cafeteria meal and had that frozen dinner taste.
At least dessert helped to make up for a bit:
Breakfast was also nice, featuring both hot and cold dishes.
4. Wi-Fi Prices Outrageous
Unlike parent company Lufthansa, Wi-Fi is ridiculously priced and not free for business class passengers (like it is for first class passengers). I’ll have more details in the full trip report, but I stay disconnected during the 10hr overnight flight.
If the point of business class is just to sleep comfortably, SWISS wins: I certainly did that. But I was disappointed by the quality of food onboard (I’ve had better meals on United recently) and found the service of the FA who served me most often during the flight very disappointing.