I spent a few nights at the Hyatt Carmel Highlands last week and came home with an unexpected souvenir…a damaged front bumper. What do you do when your car gets damaged at a hotel?
Of course the immediate answer is to call your insurance company. But is the hotel on the hook for any damage?
The Hyatt Carmel has complimentary valet parking, but our family SUV is full of diapers and bottles, a stroller, assorted coffee cups…you get the picture. I don’t like people inside that vehicle. So I parked it myself.
Problem is parking is at a premium there…there are not enough spots for the number of guests (at least that was our experience). Furthermore, the spots seem better designed for FIATs and MINIs than larger cars.
Thus, with already tight spots it was actually not a surprise when we found a huge dent and chipped paint in our front bumper. And conveniently, no note on the dash…
What did the hotel say? Not our fault. They were not nasty about it. Rather, they simply pointed out that they cannot assume responsibility for the unethical…and actually illegal…actions of others.
And it’s true. I don’t think I could build a negligence case around having parking spots that are a bit too tight for modern SUVs.
So I’ll go through the insurance company and hope that $100 deductible does not have some secret fine print exempting hotel parking lots…
I’ve never experienced a hit and run in a hotel before, but if the property does not have surveillance or the offending driver is not honest, you’re pretty much on your own. Hotels do not take responsibility for damages to cars. Even so, I’m valeting the car next time…
Do you have any experience with hit and run car damage in hotel parking lots?