Want to be a Delta flight attendant? The Atlanta-based carrier is hiring, but be warned…admission is more difficult than getting into Harvard or Yale.
Delta will hire 1,000+ FAs in 2018. Last year, the airline hired 1,250 FAs. For those positions it received over 150,000 applications. That’s a 1% acceptance rate. By comparison, Harvard admits 5% of applicants.
Chosen from among thousands of applicants, Delta Air Lines flight attendants are recognized as the best in the business. And with more than 1,000 open positions for 2018, Delta is seeking dedicated, service-oriented professionals who love to be on-the-go, help others and enjoy variety in their work.
Last year 150,000 applicants applied for roughly 1,200 coveted flight attendant jobs at Delta. After reviewing 35,000 video interviews and conducting 6,000 in-person interviews, fewer than 1 percent of applicants were selected – based on those odds, it’s easier to get into an Ivy League school than to become a Delta flight attendant.
It’s not just Delta. We see similar interest when other airlines hire as well.
But one thing concerns me. I don’t fly Delta much (though I just had a great flight with them from Honolulu to Los Angeles), but I do fly United often. United has also hired many FAs recently. And without trying to be overly judgmental, I’ve been disappointed. I’ve encountered less professional service from new hires than the “old bags” that some people like to instinctively complain about but I find far better, on average, than the new hires.
It’s not that the new hires are bad. It’s that they tend to hide in the galleys after the initial service or be too engrossed in their mobile phones to proactively provide service throughout the flight. Monitoring the cabin frequently for passenger needs is such a fundamental thing, in my opinion, that is needed but often lacking.
I guess my point is this: with Delta able to be so selective, I hope they do not put legacy and other personal connections over genuinely caring, friendly, smiling service.
What Does it Take to be a Delta FA?
I strongly resist the “we are primarily here for your safety” mantra, but underscore that being a FA is about much more than smiling. Delta outlines the following qualifications that an ideal candidate would possess.
- More than one year of work experience in a personalized customer service, patient care or similar role
- Experience in a role ensuring the safety and/or care of others (teacher, military, EMT, firefighter, coach, law enforcement, lifeguard, nurse, etc.)
- Education beyond high school
- Fluency in a language other than English: These applicants are considered for “Language of Destination” flight attendant roles, which offer additional pay as well as special responsibilities
The last line is key, it seems. I notice the new United hires all seem to speak 2+ languages. It seems to me your best bet of becoming a FA is to speak more than English.
Delta released a series of videos highlighting what it takes to be a FA. The 10-part minu-series called ‘Earning our Wings’ is available on YouTube. Here are the first three episodes:
To all those applying to be a Delta FA…I wish you the best and hope your primary motive is to provide caring and excellent service to every passenger.
image courtesy of Delta