I hope you felt the excitement in my two posts yesterday and post earlier today about flying with my family in SWISS First Class. I was truly ecstatic.
So you can imagine how I felt when One Mile at a Time reported that SWISS (or Aeroplan) were cancelling these tickets. I was also incredulous.
Unfortunately, my ticket has been cancelled.
Three words: that is illegal.
This was NOT a mistake fare. 70K points for a one-way first class is the standard, published price for flights between Western Europe and the USA. That was paid and the miles were deducted from my account. My credit card was charged for government taxes and fees. And the tickets were issued. I have ticket numbers and confirmed the reservation with SWISS.
Note something above. I am not threatening to sue SWISS. At least, not at this point.
My contract was with Aeroplan…the seller of the tickets. And if SWISS does not wish to honor the booking, Aeroplan must find another way to get my family home from Zurich to Los Angeles nonstop in first class…even if that means buying me revenue tickets.
An interesting data point. I called SWISS to see if they were the ones that canceled the reservation. They denied it, claiming that the cancellation notice came from Air Canada’s system (Galileo) and not from the SWISS system (Amadeus). This was verified by another poster on Ben’s blog.
I’ve reached out to my contacts at Aeroplan, but for now am just going to wait. I don’t know what is going on behind the scenes, but I’ll wait till Monday for the dust to settle.
But mark my words: my family will fly in SWISS First together to end our holiday trip to Germany. If Aeroplan and SWISS want to play games, they will regret it. They have no legal leg upon which to stand and any exculpatory clauses in their T&Cs will not stand in a court of law.
And if I am ultimately forced to litigate this matter, it will be in Los Angeles and I will share with you every moment of the play-by-play.
I hear that Aeroplan is offering to send points back to American Express. Don’t take them up on the offer if you want to fly in SWISS First. Instead, insist that Aeroplan honors its contract. That is what I am going to do.