Just 11 minutes after publishing a cautiously optimistic post on the Aeroplan/SWISS First Class award issue, the other shoe dropped…Aeroplan is throwing in the towel.
Here’s the update from Aeroplan–
A small number of first class bookings were made using Aeroplan miles on SWISS; those bookings should not have been possible, as we know SWISS policy does not make its first class seats available to Star Alliance partners. Those bookings were subsequently cancelled, though not by Aeroplan. However, we and our partner Air Canada are working to quickly assist our affected members in line with our regular process. Over the next few days, our agents will be contacting each member to personally arrange first or business class redemptions on another Star Alliance carrier or to reinstate miles free of charge. We apologize for the inconvenience that this has caused, and will work with Air Canada and SWISS to ensure that our members do not encounter similar issues in the future.
Needless to say, I am extremely disappointed. The response is not exactly surprising, but nevertheless painful to read.
Tomorrow we’ll break down why this response is simply unacceptable.
I’ll also offer a detailed guide on how to file a DOT complaint…something I am seriously considering, among other action.
Stay tuned. We will not accept this decision…at least I won’t.
Again, hold off on contacting Aeroplan for now if your ticket has been cancelled. Aeroplan is reportedly refunding/redepositing some tickets without permission.