I’ve received over 50 emails the last two days asking for an update on the Aeroplan/SWISS First Class issue. Thus far, I’ve only been advised to be patient.
At this point, we know that SWISS is the culprit for the cancellations. SWISS mistakenly released the space and SWISS unilaterally cancelled it.
SWISS, in case you didn’t know, thinks its God’s gift to the world. I’ve never dealt wth a more arrogant airline and even the pretentious ground staff in Zürich are among the worst to deal with in the world. That’s a strong charge, but my dealings with SWISS date back more than eight years. I enter every relationship with an open-mind, but I’m tried of the SWISS drama. They’re probably tired of me too.
Anyway, I reached out to my contact at Aeroplan, hoping for positive news for all of us. For now, though, we remain in waiting mode:
Hi Matthew, thanks for your patience. We are working as quickly as possible to provide you with an update. I’ll be in touch as soon as possible.
No News is Good News?
This answer pleases me much more than, “There is nothing we can do. Go pound sand.” I know Aeroplan and Air Canada are working with SWISS to try to resolve this issue. They want SWISS to honor this. That should hearten us, at least a little bit.
If the choice ultimately comes down to Air Canada/Aeroplan having to pay for full fare tickets versus not honor the issued ticket, optimism is not prudent. But I’m hoping that Aeroplan/Air Canada and perhaps even the Star Alliance organization can put some pressure on SWISS to be good neighbors.
I’m going to address this separately tomorrow, but I’ve dealt with a couple SWISS First Class client award tickets over the last few days. The results were not pretty. If you have a ticket in limbo, I do not recommend you call Aeroplan at this time.
Is no news, good news? We will soon find out.