I flew from New York JFK to Frankfurt on Singapore Airlines last Thursday in economy class. I knew the Singapore experience would be pleasant, but the flight truly exceeded expectations.
I’ve flown several segments in Singapore Airlines First/Suites Class and Business Class, but only one previous flight in Singapore Economy Class four years ago. With Singapore losing money on its longhaul routes, I feared some cutbacks on my flight. Not so. In fact, the service and amenities were simply amazing for economy class.
John and I were assigned bulkhead seats in the rear economy class cabin. It meant plenty of legroom and the two seats between us remained unoccupied. I would not call the economy class seat anything special on Singapore, though it was comfortable enough for a transatlantic crossing.
Several things stood out to me, so much so that I’ll do a separate post on these amenities in addition to a full trip report.
1. Incredible Service
FAs could not have been more professional and courteous. Don’t forget–John was with me–and someone forgot to remind him that this wasn’t first class. Even so, even he was impressed. He regularly employed his call button and FAs always promptly responded, kneeling down and cheerfully addressing his requests.
2. “Business Class” Amenities
The soft product included a pillow fit for business class, hot towels far better than what many airlines offer in business class, cocktails, menus, an amenity kit, real silverware and glassware, and a very decent meal.
3. Best IFE
The KrisWorld IFE system is excellent for its varied content and deep library filled with hundreds of movies. There’s enough to keep you going for days.
Of course no airline is perfect. The stale pre-arrival sandwich was not worth eating (even United musters a better pre-arrival meal on East Coast – Europe flights) and the wi-fi is so obscenely priced I did not bother connecting.
But the Singapore Airlines experience in economy is great. It’s a fine way to fly.