This story caught my eye because I just bought my wife some UGGs last week–I think they are very attractive footwear.
Joanne Catherall claims she was denied access to the Qantas Lounge in Melbourne for having the temerity to wear UGG boots.
She took to Twitter, complaining that the lounge attendant deemed her UGGs sleepwear. Qantas backed up its lounge agent, stressing that it endeavors to “remain consistent and uphold our Lounge’s dress guidelines”. A link is provided to the Qantas dress code rules.
Hi Joanne, we endeavour to remain consistent and uphold our Lounge's dress guidelines to all our guests . You may find details here: https://t.co/oiCgy2V1jR. Mark
— Qantas (@Qantas) December 14, 2017
Indeed, the rules explicitly prohibit UGG boots. And lest you wonder if this was just added, you can use Wayback Machine to verify that this prohibition has been in place for awhile.
If you’re curious, the following attire is prohibited in the Qantas Lounges:
Our team will decline entry if some items of clothing are too casual or inappropriate. This includes, but is not limited to:
- Thongs and bare feet
- Head to toe gym wear
- Beachwear (including board shorts)
- Sleepwear (including UGG Boots and slippers)
- Clothing featuring offensive images or slogans
- Revealing, unclean or torn clothing
Dress codes are tricky, aren’t they? Just what is revealing? Where is the line drawn? Is head-to-tow gym wear really worse than clothing that is too small or too big?
And even if UGG boots were originally intended as slippers, haven’t they become widely accepted footwear for wear in public?
When asked for a quote from The Independent , Qantas dug in, defending its policy:
We completely understand that no one likes being declined at the door but we’ve always had smart casual dress standards for our lounges, which are similar for those in place for most clubs and restaurants.
Over the past couple of years we have had clear feedback from lounge members that they wanted these existing guidelines to be applied more rigorously.
What do you think about UGG boots in airport lounges? How about dress codes in general?