Last week I noted that it had been more than 18 days since Air France cancelled my first class ticket and 1.) I still had not been notified and 2.) my money was still being held.
Well, Air France reached out to me and I have my money back. Not sure if it was the result of my post or just random timing, but the note came one day after my last post.
This email arrived in my inbox:
Dear Mr KLINT,
I am contacting you further to your cancelled reservation in La Première due to a fare error.
I can appreciate your disappointment as you were looking forward to your journey and please accept our sincere apologies if you felt let down by our services on this occasion.
You have mentioned that the refund of your fare has not yet been reflected onto the original method of payment used for the purchase of your ticket. For your kind information, we are currently investigating the matter and we will contact you soon.
We thank you for your patience.
And the refund came one day later…
I don’t know what I’ll do now. I know some are fighting this. Some, at least one, have actually flown it. As I have said before, I would have dropped this had Air France contacted me within 24 hours. But they took three weeks to actually reach out and four days to cancel the reservation. I would never try to argue this wasn’t a mistake fare. But I do think Air France should honor all fares it issues, or at least all fares not cancelled within 24 hours.
What do you think? We must pick our battles wisely and I do not want to get sidetracked on this issue. At the same time…I ask the same question I continue to ask: imagine if the shoe were on the other foot. We would have received no mercy. That needs to be addressed…
image: Air France