Delta offers a daily 767 widebody service between Los Angeles and Honolulu, featuring fully lie-flat beds in business class. This was the primary reason I chose this particular flight to travel home from Honolulu to LA.
After taking Uber to the airport, we found long check-in lines for economy class, but just a short line for business class. I like to print paper boarding passes for posterity reasons, but already had checked in on my mobile phone. My 90-year-old Uncle Bill was with me on this trip.
After clearing security, we proceeded to the Delta Sky Club in Honolulu at the former home of the Continental President’s Club. While our premium cabins seats did not give us access, our American Express Platinum cards did.
We proceeded to the boarding gates about 45 minutes prior to scheduled departures and boarded soon thereafter.
Honolulu (HNL) – Los Angeles (LAX)
Wednesday, November 08, 2017
Depart: 12:00 PM
Arrive: 6:26 PM
Duration: 5hr, 26min
Seat: 7B (Business Class, aka Delta One)
Onboard, the smiling LAX-based purser welcomed us onboard and showed us to our seats.
Delta 767-300 Business Class (Delta One) Seats
Business Class seating onboard this aircraft featured a staggered product that transformed into lie-flat beds.
While these are not my favorite business class seats (because of the deep footwell that constrains legroom), my uncle loved these seats. Even if they were not the best, they are perfect for a daytime flight and I even managed a nap for about an hour prior to landing. If you’re traveling alone, choose a solo seat by the window.
Delta 767-300 Business Class Bedding
Delta uses Westin-branded bedding in business class. Although this flight was technically sold as “first class” and merely a domestic flight in terms of service levels, we did receive a tremendously plush Westin Heavenly Bed duvet as well as a soft oversized pillow.
Delta gives United a run for the money with its Westin-branded bedding, a bit ironic since it was not that long ago that United itself offered Westin bedding in business class.
Delta 767-300 Business Class Service
Service was tremendous on this flight. The LA-based in-flight crew was very different than the crews I usually encounter on United (with many native Hawaiians), but very attentive and friendly. Although I was never addressed by name, several members of the crew regularly checked on me and my uncle. Drinks glasses rarely were left empty for more than a few minutes.
The Delta uniforms, though…it was a warm day in Honolulu and many of the crew members were wearing turtle necks. I don’t get that.
Delta 767-300 Business Class Food
I know Hawaii is a low-yield leisure market, but I was surprised by the relative simplicity of the meal on Delta. No warmed mixed nuts or any sort of appetizer was offered. Instead, FAs offered choice of beverage followed by a selection from the snack basket. The snack basket contained biscoff cookies, almonds, pretzels, and granola bars.
Taking a step back, bottles of water were present on each seat when boarding, though FAs still offered a choice of pre-departure beverage. A thin hot towel was offered after takeoff.
Mai Tais were loaded and I enjoyed one after takeoff. Unfortunately, the pre-mixed cocktails are far too sweet.
Lunch choices included beef hoison and salmon, both served with salad. My uncle and I chose salmon. Lunch was delivered all on one tray, including a green salad with balsamic vinaigrette, white bread (no choice), and a small tub of Cherry Garcia ice cream from Ben & Jerry’s. The salmon was not great, but not bad…an acceptable domestic airline meal.
Throughout the remainder of flight, the snack basket made several additional passes. I enjoyed cookies and milk prior to landing.
Delta 767-300 Business Class IFE
Delta’s built-in IFE system contained several movies, TV shows, music libraries, and games. Because Delta’s wi-fi system is ground-based on this aircraft, there was no wi-fi during the flight.
I watched Bride Wars…chick flight, I know.
Although Delta’s fancy noise-cancelling headphones from LSTN look very nice, they don’t work all that well. I just switched to my own Bose headphones.
Delta 767-300 Business Class Lavatories
Business Class lavatories were clean and oversized. But what I loved most was the Malin & Goetz soap, which has a very nice smell. This is the best “airline” soap I’ve ever used.
We landed 30 minutes early in Los Angeles and did not have to wait long for a gate. There was nothing amazing about this flight, yet it was a very good one. I appreciated the friendly service, bedding, and especially the lie-flat bed on a midday domestic flight. I look forward to flying Delta again.