I’ll soon have a chance to speak to United CEO Oscar Munoz. I have a few questions in mind, but want to give you a chance to help me formulate excellent questions.
Last time I spoke with him, I asked some rather specific MileagePlus questions to which he nicely dodged so I did not press him further. We had a great conversation, but it was really at a superficial level.
This isn’t a formal interview and I do not plan on cornering him. I am certainly not looking to ask “gotcha” questions. But it would be nice to ask a couple insightful questions along with the small talk.
Here are three possible questions I am considering–
- What is the primary reason we have not seen any additional Polaris Lounge open since Chicago in December 2016?
- Any preliminary thoughts on how the new premium economy class will implicate upgrades from economy class to business class?
- Any thoughts on Emirates’ recent announcement of new service from Newark to Dubai?
The last thing he needs is a laundry list of complaints, but I wish he would put the pressure on his IT team to fix the broken website. Booking and changing awards continues to be a painful and arduous process.
If you and Oscar Munoz were having a conversation, what would you ask him?