Paper or plastic? United Airlines finally has a permanent solution for its ice cream bowl issue…plastic.
If you have no idea what I’m talking about, read here. In a nutshell, United’s glass ice cream bowls were cracking, prompting the carrier to eliminate ice cream sundaes for almost two months then use paper cups for more than six months.
The original bowls looked like this–
With customers ingesting shards of glass, United transitioned to paper bowls for business class:
Nothing screams premium like a paper bowl…
Last week I flew from Newark to Seattle and was shocked to see bowls had returned–
But don’t be deceived. These are not glass bowls, but plastic ones.
These reusable bowls look nice, are made of heavy plastic, and eliminate the sad mockery of serving ice cream in paper bowls in premium cabins.
You might ask what took so long? I’m not defending United here, but it’s not like it could just snap its fingers and a solution would magically appear. United likely submitted an RFP (request for proposal) for a solution, reviewed options, chose a vendor, reviewed and tested samples, and finally approved their production. That takes time.
While plastic may also not scream premium, it’s sure a better solution than the paper cups.