Great news for United employees and the passengers who are served by them. United Airlines is wisely reversing course, suspending plans for a new lottery system to replace more predictable quarterly bonuses.
Here’s a letter United President Scott Kirby just sent employees–
Dear United colleagues,
Since announcing our planned changes to the quarterly operations incentive program, we have listened carefully to the feedback and concerns you’ve expressed.
Our intention was to introduce a better, more exciting program, but we misjudged how these changes would be received by many of you.
So, we are pressing the pause button on these changes to review your feedback and consider the right way to move ahead. We will be reaching out to work groups across the company, and the changes we make will better reflect your feedback.
Note that United does not say it will not implement its lottery program later. Instead, it is simply “pressing the pause button”. Even so, this is progress and should be recognized as such. While it takes a peculiarly tone deaf leadership team to make such a blunder in the first place, at least United will make a gesture to listen to employee groups now before changing its bonus program.
I’d imagine that a new bonus scheme will represent a blend between the lottery and current system, perhaps eliminating the onerous perfect attendance requirement.
I’ll be monitoring this situation and keep you updated on what transpires as United now stops to listen to employees.