Here’s the paradox of tipping coming to Uber: I now tip far more generously than before, but my rating is dropping.
Honestly, I care much more about any secret comments on my Hyatt or United profile than what my Uber rating is. At the same time, I find it hard to believe that my rating has fallen from 4.95 to 4.79 in the last few months.
I know, 4.79 out of 5 is still a 96%. And perhaps it was just one driver that did not like that I was going to LAX or that I sat in the backseat instead of the front seat and gave me zero stars. Maybe the driver just punched the wrong score by mistake…it’s easy to do that on the Uber app.
But my hunch is that drivers often want a better drip.
My brother’s score and business partner’s score have also dropped lately. And we all tip. Generously, at least in my mind. But I wonder if 15-20% is deemed “unreasonable” by some and automatic grounds for four stars instead of five?
Back in pre-tipping days, Uber drivers would routinely comment on this blog that they would retaliate against customers who failed to tip with low scores. Have you found that is the case in your own travels?
I still don’t like tipping on Uber. But stories like being ditched miles from LAX, demonstrate that the current fare structure is simply not working for many ride-sharing drivers. To compensate for the fact that Uber X is still routinely less than half the price of a taxi, I believe tipping is a necessary evil. At the same time, if a driver thinks s/he can give a low rating for what they deem an insufficient tip, they should check that entitlement at the door.
What do you think? Do you tip generously on Uber and Lyft?