An American Airlines’ gate agent humiliated a woman, loudly chiding her for trying to bring breastfeeding equipment and breastmilk onboard her flight.
The incident happened at Los Angeles (LAX) while boarding a flight to Chicago (ORD). A gate agent stopped Kelsey Myers from boarding, stating she had too many carry-on items. Myers was carrying a small rollerboard bag, purse (personal item), breast milk in a cooler, and a breast pump.
When the gate agent stated she had too many carry-on items, Myers explained that the breast pump was a medical device. She even placed the milk cooler in the small breast pump bag. See the video below for pictures of exactly what she tried to bring aboard.
According to Myers, the gate agent was combative and refused to listen.
She stated yelling at me to check the bag. In a condescending tone, she screamed in front of about 50 people waiting to board the flight ‘how many boobs do you have?’
Myers ended up checking her larger bag.
Here’s what AA’s carry-on rules say about breast pumps and breast milk:
Diaper bags (1 per child), soft-sided cooler bags with breast milk, child safety seats, strollers and medical or mobility devices don’t count as your personal item or carry-on.
In other words, the agent was totally out of line for humiliating Myers and totally wrong on her employer’s carry-on policy.
AA initially offered Myers a $75 voucher. Myers believe the compensation amount should be higher. I do too.
An AA spokesman told NBC 5 Chicago that the agent was wrong, adding:
It’s difficult enough to travel as a breastfeeding mom.We want it to be easier, not more difficult.
I bet the gate agent is used to far too many passengers trying to take advantage AA’s carry-on policy. Still, there is no excuse for failing to understand AA’s carry-on exemptions. Most importantly, though, it is disgusting that Myers was ridiculed in such a condescending way.