Let’s be real. Is hotel management really going to police the breakfast room at Hyatt Place?
I’ve analyzed the changes coming to Hyatt Place properties in the USA. In addition to early check-in for elites and refreshed rooms, the complimentary breakfast benefit is changing.
Currently, all guests receive complimentary breakfast. The breakfast room, almost identical at every property, is open to all. There are no checks, there are no ropes, there are no lines: you just come when you want, as often as you want during the breakfast window.
That policy is changing. Breakfast will still be free for all World of Hyatt members, but only if you book directly through Hyatt…not a third-party site like Expedia or Hotels.com.
> Read More: Analyzing Three Recent Changes at Hyatt
Let’s set aside for one moment that hotels are going to have to deal with a lot of angry customers.
How are hotels realistically going to enforce the new breakfast restriction? Vouchers at check-in with an attendant to collect them? Hand stamps? Perhaps a list, like some hotels in Europe?
That’s all possible, but we’re talking about limited service properties. Hiring someone to patrol the breakfast room strikes me as highly unlikely.
Which makes me think…is Hyatt just trolling us?
Then again, maybe I’m just kidding myself that this policy will be loosely enforced. Many Hyatt Place properties are franchise-owned. Often the owners work the front desk. One night a fire alarm forced me out in the sub-zero temperatures at the Hyatt Place in Colorado Springs.
This malfunction was due to poor maintenance by the hotel…the owners were not keeping the pipes in order and one burst. No apologies were given, despite being outside for more than 30 minutes. I asked for compensation at check-out. 250 points on the condition that I “leave a positive review for us, because we need five goods for every bad one.” I’m not joking. These owners are penny-pinchers.
Call me cynical, but I don’t think Hyatt is going to spend more money ensuring a few people who are not entitled to free breakfast stay away if it costs more than the slop itself.