Earlier today I wrote about Barney’s Beanery, the new Priority Pass restaurant in Terminal 2 at LAX. Last night, I had a chance to try it after landing from New York. I’ll sum up my experience in one word: disappointment.
I flew in economy class from Newark to LA last night. If I had unlimited upgrade instruments or resources, I would have upgraded, but I don’t mind economy on westbound flights because it keeps me productive. Indeed, I worked for the entire 5.5 hour flight last night instead of sleeping. United also serves complimentary meals to EconomyPlus passengers. The butternut squash ravioli with fruit and a brownie was excellent. But also small. I was hungry again when we reached LAX.
First off, the TSA is pretty lose in letting people past security. I used my United boarding pass and had no trouble entering Terminal 2. Since there is no airside transfer from T7 to T2, I walked through the parking structures, a walk of approximately 10 minutes.
The restaurant is just past the security checkpoint. I arrived at 10:15 pm. At first I thought there was a line to enter the restaurant, but it was just a Delta flight to JFK boarding. The position of the boarding gate directly adjacent to the restaurant does not provide a quiet dining environment.
I noticed that there was no one sitting in the restaurant area: only the bar was occupied. After waiting for a couple minutes, a hostess appeared. Suspecting that I may have missed the cutoff, I asked her about having dinner.
The problem was not that I was too late: the problem was that the evening chef did not show up! She admitted that there had been no food service all evening.
After reviewing the menu, I had my heart set on Mexican food. Too bad…I had to stop on my way home for something.
The hostess suggested that I have a couple drinks at the bar with my $28 in Priority Pass credit, but I figured that was not a smart idea considering my car was parked nearby and I’d be driving home…
I asked if this happens often. I was told, “Well, not often…but it happens.” And when does food service usually end? “Usually around 10:30p, sometimes 10pm.” That’s fairly vague.
I’m not sure whether I’ll arrive early next time I fly out of LAX just to try the restaurant, but it will be a good option for Delta flyers…provided the chef is there. Too bad I have nothing positive to report from last night.